The model answer for the IELTS speaking part 2 topic A SERVICE was produced by an ex-IELTS examiner. It shows how you can extend your ideas to showcase your English for a high band score. The topic has been repeated many times in the IELTS and will continue to be used yearly.

IELTS Speaking Part 2 Cue Card: A GOOD SERVICE

An occasion you received a good service from a company or shop

You should say:

• where it was
• when you received the service
• who was with you at the time
• and explain how you felt about receiving the service.

Model Answer: A GOOD SERVICE

I’d like to tell you about a recent purchase I made and the service I received which I thought was outstanding.

I bought a necklace from a small online shop that I found whilst surfing the net. It wasn’t a shop that I had bought things from before so I was slightly apprehensive about it. The shop didn’t have a wide range of gold jewellery but what it had was unique in style without doubt.

So, about three weeks ago, I selected a gold necklace to buy from this shop and within just three days it arrived through the post. The delivery came beautifully wrapped in fine Japanese style wrapping paper along with a gift voucher for a discount on my next order. I was truly impressed with the care that had been taken in wrapping it and the personal note that also came with it. But what impressed me the most was the free gift that arrived as well. I wasn’t expecting that at all. Along with my necklace was a matching bracelet which was also exquisitely made.

I remember the day it all arrived because my best friend was visiting me at the time. When I opened the parcel, we were amazed at both items of jewellery. My friend immediately went online and put in an order of her own. So, I suppose it goes to show that good customer service has its own rewards.

It’s hard to describe how I felt. Of course, as I said, I was amazed but it was more than that. Life can be tough sometimes and when you get such a lovely, unexpected present, it makes you feel as though anything is possible in the world. I’m pretty sure that small shop will do very well in the future. I know I will certainly order from that shop again.

Feedback:

Fluency: a full talk, delivered without unnatural pauses and without effort.

Grammar: past simple, past perfect, past prefect passive, past continuous, present simple, future form, frequent complex sentences. Error free

Vocabulary: flexible, an awareness of collocations and with a strong range of words: slightly apprehensive, unique in style, beautifully wrapped, Japanese style wrapping paper, matching bracelet, exquisitely made, put in an order, it goes to show, good customer service, its own rewards

Similar Cue Card Topics in IELTS Speaking Part 2

1. A time you had to return something you bought
2. A time you received poor service at a shop
3. A successful business
4. A time you helped someone
5. A restaurant you frequently go to
6. A local shop
7. Someone with good people skills
8. Someone who likes helping others

Tips for Speaking Part 2

• Use your 1 mins effectively. Plan extra details to add, plan a past memory or a future plan to boost your grammar score.
• Be natural and chatty. Talk as though you were chatting with a friend.
• Remember that there are no questions to answer. There are guidelines of what to put in your talk which you can use or not use as you wish.
• Following these links and prepare ideas: Common Speaking Part 2 Topics 
• Check out another model answer for speaking part 2. Click on the link: Model Answer Speaking Part 2 Holidays
• Learn How to Start your Part 2 Talk
• See How your IELTS Speaking is Scored: IELTS Band Scores Explained
• ALL FREE MODEL ANSWERS & TIPS FOR IELTS SPEAKING

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“Shoes” is a commonly recycled topic in IELTS Speaking Part 1. Most people think only about the topic of Clothes, but the topic could be very focused on just Shoes. Below are some typical questions for this topic and model answers. You can also find great vocabulary to boost your score for this topic here: SHOES VOCAB LIST

IELTS Speaking Topic SHOES: Questions

1. What kind of shoes do you usually wear?
2. Do you have a favourite pair of shoes?
3. How often do you buy shoes?
4. Where do you usually buy your shoes?
5. What do you look for in a pair of shoes?
6. Would you ever spend a lot of money on a pair of shoes?
7. Do you think men and women have the same attitude towards shoes?
8. Are there any shoes in your country that shouldn’t be worn at work?
9. Do people usually wear different types of shoes in different seasons in your country?
10. Would you ever buy shoes online?
11. Do you think the type of shoes someone wears reflects their character?

For IELTS Speaking Part 1, the examiner will only ask you about three or four questions per topic. So, even though the examiner has a long list of questions, you’ll only be asked a few of them.

IELTS Speaking Model Answers for SHOES Topic

1. What kind of shoes do you normally wear?
   • Well, most days I like to wear comfy shoes that are easy to wear for the whole day, like sneakers or some other kind of flat shoes. I definitely wouldn’t choose to wear heels normally.
2. What’s your favourite pair of shoes?
   • I love my Red high heeled shoes that match my red evening dress. But even thought they are my favourite, I rarely get a chance to wear them because they aren’t suitable for everyday events, just for fancy evenings.
3. How often do you buy new shoes?
   • Probably not as often as I should. I guess I get a new pair about once every couple of years. I tend to stick to my favourites until they completely wear out.
4. Do you think fashion is important to consider when buying shoes?
   • Yes and no. I mean, in some ways yes I think you do need to consider whether your shoes match the clothes you already have and if they are relatively modern. But at the same time, if I was just buying a pair of trainers I wouldn’t bother with fashion and I’d just go with comfort instead.
5. Do you think men and women have the same attitude towards shoes?
   • Well, this is probably a gross overgeneralisation but I suppose that on the whole women are more conscious of shoes than men and tend to pay out more for their shoes. Certainly, that’s the case with most men and women I know. But I’m sure there are plenty of men and women out there to counter that.
6. Would you buy shoes online?
   • As long as there’s an easy return policy, I don’t see buying shoes online a problem. In fact, it’s often easier to just order five pairs online and then you have time to think about whether you want to keep them before the deadline for the returns.
7. Do you think the type of shoes someone wears reflects their character?
   • Yes, I do. People say that first impressions are important and I think that goes for shoes too. If you see a person wearing a worn out pair of shoes, it gives you the impression that they that are sloppy. On the other hand, if you see someone wearing brand name shoes that cost a fortune, you know that the person has plenty of money to splash around and doesn’t care about costs. So, shoes can tell you a lot about someone’s character.

Vocabulary Review

• comfy = short form of comfortable (short forms are suitable for IELTS Speaking which is informal)
• gross overgeneralisation = to assume something without really thinking deeply, for example all women do X and all men do Y
• worn out = tatty, shabby, the worse for wear, tired
• sloppy = not tidy, lazy, slovenly
• cost a fortune = very expensive (cost a fortune is a much better idiom to use than cost an arm and a leg).
• have money to splash around = have money to waste, to throw around

RECOMMENDED FOR YOU

Click to open link below:

• SHOES Topic Vocabulary
• Vocabulary for Clothes
• Free Speaking Part 1 Video: Common Topics
• Tips: How long should your answer be?
• All MODEL ANSWERS, TOPICS AND TIPS FOR IELTS SPEAKING

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